Cancellation & No Show Policy

At Parent Like It Matters, we value our clients and strive to provide the best possible care. In order to ensure that we can continue to offer timely appointments and respect the time of our clinicians, we have implemented the following policy regarding late cancellations and no-shows:

Since your appointment requires time reserved specifically for you, your child or your family, and out of respect for your therapist, a minimum of 24 hours is required for reschedules or cancellations to avoid our $100 cancellation fee. This can be done via text, email, or call directly to your therapist or our office at 910-707-4160 or info@parentlikeitmatterspllc.com. We, of course, know that sometimes there are emergencies or contagious illnesses that cannot be avoided so we do allow 1 grace for this every 6 months! Work or traffic issues do not constitute emergencies. This cancellation policy applies even if missing the appointment was unintentional.

1. Late Cancellations and No Shows

Late Cancellations: A cancellation is considered late if it occurs less than 24 hours prior to the scheduled appointment time.
No Shows: A no-show occurs when a client does not show up for a scheduled appointment without notifying us in advance.

2. Consequences of Cancellations and No Shows

After three (3) late cancellations or no-shows, a client will be discharged from services at Parent Like It Matters with referral for other practices in the areas.
If a client cancels three (3) consecutive appointments without rescheduling, they will also be discharged from services. Reschedules are subject to clinician availability and are not guaranteed.

3. Exceptions to the Policy

In extenuating circumstances, clinicians reserve the right to make exceptions to this policy. These exceptions will be handled on a case-by-case basis and at the discretion of the clinician.

By adhering to this policy, we aim to provide timely and consistent care to all clients. We appreciate your understanding and cooperation.

If you have any questions or concerns about this policy, please feel free to contact us.